Top Queries Answered
What is Artist Frame?
Publishing houses supply artworks mounted or framed to the galleries and shops. The frame that is chosen to compliment the artist’s collection and supplied ready to hang (in a frame) from the publishers / agents is called the ARTIST FRAME.
Galleries that have their own framing workshop in-house (like us) or by a framer often offer the artist frame plus a further selection.
This enables us to offer most artworks, not all, at a more competitive price, whilst offering further framing options.
Framing Price is Less?
Savings can be made on many artworks, not all – depending on the moulding and size of artwork.
Being bespoke framers with our own Framing Workshop for well over 20 years. We are able to offer very reasonable prices on our framing for many of our publisher mounted artwork. This is mainly due to cutting out the middlemen in most cases, however never compromising on quality and passing on the savings.
The materials we use are sourced from the leading suppliers to the trade. This allows us to keep high standards, whilst offering our prices! Also so we compete alongside the middleman rather than final gallery product price.
What is AR Glass?
We are confident to be able to offer AR Glass (not acrylic) online for our artworks. As our packaging is of good quality to allow the glazed artworks to arrive safely, along with our courier service.
AMAZING AR – Reveals true colours, clarity and textures of the art. Certain angles makes the glass invisible – whilst offering upto 70% UV Protection.
Unlike ‘non-reflective’ glass which is etched to reduce reflection but has a cloudy appearance as a result. ARTglass is coated with a high-tech film, reducing reflection whilst adding clarity.
The example shown here is an actual scan of a print framed with ARTglass (not acrylic). In the left half of the frame is Artglass and standard glass in the right half. This image has not been altered or enhanced in any way and clearly shows how ARTglass improves the clarity and vibrancy of the print. From certain viewing angles it appears that the glass is invisible.
How long for delivery?
We aim to advise within 12-24 hours of the dispatch date.
Deliveries are all on Next Day Delivery from dispatch date
‘IN STOCK’ AND ALL ORIGINALS – Usually 1-3 working days (Alternative framing selection requested – Usually within 5 working days)
‘NOT in stock’ – Usually 3-7 working days (may be quicker, if the artwork is just about to arrive into stock from the publisher)
IF YOU REQUIRE YOUR ARTWORK URGENTLY, PLEASE EMAIL YOUR REQUIREMENTS AND WE WILL ANSWER BY RETURN EMAIL IF WE CAN MEET YOUR DELIVERY.
Why is LoveArt Keycode not working?
LoveArt Keycode is applied after you place the artwork into the cart, then visit cart where you enter the code.
- 10% off artworks over £200
- Perhaps the artwork already has a discounted trade framed price
- Please check the artwork or artist is displaying the LoveArt symbol or heart
- Enter keycode – loveart within the cart to display the savings.
Artworks may already be displaying the LoveArt discount The keycode cannot be applied again.
NOT AVAILABLE ON ARTWORKS with SPECIAL OFFERS RUNNING
Any amendments or additions. to keycodes are advised to our customers via our Monthly Newsletter.
Can I have a specific day and morning delivery?
All orders are FREE Delivery to Mainland UK Addresses on ANYTIME NEXT DAY DELIVERY from dispatch date (Working hours 9am to 6pm) Dispatch date advised by email. Please advise if the date given is not suitable and we can change that for you.
Other deliveries times are available and the Gallery will be happy to organise this for you. (Additional charges may be incurred – Example: Pre-Noon Saturday delivery £12)
Please note the gallery is closed on a Monday.
How do I know when the picture is going to arrive?
Via Website / Via Telephone (All parcels require a signature, unless specified)
- You will receive an order confirmation by email immediately.
- As soon as the artwork is ready for dispatch, a dispatch date will be advised (usually within 12-24 hours)
- All deliveries are sent on next day delivery from the dispatch date advised.
- A confirmation email to advise the package has left the gallery on the day of dispatch. (a gentle reminder that your parcel will be arriving the next day), along with the tracking number.
For example: Advised Dispatch – 24th April – Parcel will arrive with you 25th April (during between 9am and 5pm, many of our deliveries are in the morning – depending on the driver’s route for you area).
Please advise us if the dispatch date you have received is not suitable, or you would like your parcel left with a neighbour. ( We will be happy to amend it for you)
What if the artwork arrives damaged?
In the event of your parcel being damaged during transit, please sign for it as damaged and contact the gallery. (This is extremely rare).
In the event that the artwork inside the parcel is damaged, please again contact the Gallery within 3 days of the parcel being signed for.
We will arrange for the parcel to be collected and a full refund would be given (if we do not wish a replacement) on the artwork arriving back in the gallery in its original packaging.
Our Artwork is packaged to a very high standard and damage is rare. Please ensure care is taken when opening.