Top Queries Answered
What is AR Glass?
AMAZING AR – Reveals true colours, clarity and textures of the art – certain angles makes the glass invisible – whilst offering upto 70% UV Protection.
Unlike ‘non-reflective’ glass which is etched to reduce reflection but has a cloudy appearance as a result. ARTglass is coated with a high-tech film, reducing reflection whilst adding clarity.
The example shown here is an actual scan of a print framed with ARTglass in the left half of the frame and standard glass in the right half. This image has not been altered or enhanced in any way and clearly shows how ARTglass improves the clarity and vibrancy of the print. From certain viewing angles it appears that the glass is invisible.
We are confident to be able to offer AR Glass online, as our packaging is good quality to allow the glazed artworks to arrive safe, along with our courier service.
How long for delivery?
We aim to advise within 12-24 hours of the dispatch date.
Deliveries are all on Next Day Delivery from dispatch date
‘IN STOCK’ AND ALL ORIGINALS – Usually 1-3 working days (Alternative framing selection requested – Usually within 5 working days)
‘NOT in stock’ – Usually 3-7 working days (may be quicker, if the artwork is just about to arrive into stock from the publisher)
IF YOU REQUIRE YOUR ARTWORK URGENTLY, PLEASE EMAIL YOUR REQUIREMENTS AND WE WILL ANSWER BY RETURN EMAIL IF WE CAN MEET YOUR DELIVERY.
Why is LoveArt Keycode not working?
LoveArt Keycode is applied after you place the artwork, go into the cart where you enter the code.
- Please check the artwork or artist is displaying the LoveArt symbol or heart
- Enter keycode loveart within the cart to display the savings.
Artworks may already be displaying the LoveArt discount The keycode cannot be applied again.
NOT AVAILABLE ON ARTWORKS with SPECIAL OFFERS RUNNING
Any amendments or additions. to keycodes are advised to our customers via our Monthly Newsletter.
Can I have a specific day and morning delivery?
All orders are FREE Delivery to Mainland UK Addresses on ANYTIME NEXT DAY DELIVERY from dispatch date (Working hours 9am to 6pm) Dispatch date advised by email. Please advise if the date given is not suitable and we can change that for you.
Other deliveries times are available and the Gallery will be happy to organise this for you. (Additional charges may be incurred – Example: Pre-Noon Saturday delivery £12)
Please note the gallery is closed on a Monday.
How do I know when the picture is going to arrive?
Via Website / Via Telephone (All parcels require a signature, unless specified)
- You will receive an order confirmation by email immediately.
- As soon as the artwork is ready for dispatch, a dispatch date will be advised (usually within 12-24 hours)
- All deliveries are sent on next day delivery from the dispatch date advised.
- A confirmation email to advise the package has left the gallery on the day of dispatch. (a gentle reminder that your parcel will be arriving the next day), along with the tracking number.
For example: Advised Dispatch – 24th April – Parcel will arrive with you 25th April (during between 9am and 5pm, many of our deliveries are in the morning – depending on the driver’s route for you area).
Please advise us if the dispatch date you have received is not suitable, or you would like your parcel left with a neighbour. ( We will be happy to amend it for you)
What if the artwork arrives damaged?
In the event of your parcel being damaged during transit, please sign for it as damaged and contact the gallery. (This is extremely rare).
In the event that the artwork inside the parcel is damaged, please again contact the Gallery within 3 days of the parcel being signed for.
We will arrange for the parcel to be collected and a full refund would be given (if we do not have a replacement) on the artwork arriving back in the gallery in its original packaging.
Our Artwork is packaged to a very high standard and damage is rare. Please ensure care is taken when opening.